Refund policy

1. Overview

At 2RT Business System Solution, we are committed to delivering high-quality software solutions that meet your business needs. Your satisfaction is important to us, and we aim to handle all return and refund requests fairly and transparently.

Due to the nature of digital products, we offer a limited return and refund policy as outlined below.

2. Digital Product Refund Policy

Our products are primarily non-tangible, digital goods (software, licenses, subscriptions), and as such, all sales are final. However, we do offer refunds under certain conditions:

Refunds May Be Granted If:

  • The software product is defective or unusable, and the issue cannot be resolved by our support team.

  • You were charged in error (e.g., duplicate payments).

  • The product was not delivered, and no download/access was possible.

  • The product was purchased more than once accidentally.

  • Returns accepted for 30 days

  • Free return shipping

  • Restocking fee may apply, based on conditions

  • No final sale items

3. Refund Requests

To request a refund, you must contact us within 30 days of your original purchase by emailing 2rtbssja@gmail.com with:

  • Your full name

  • Your order or invoice number

  • A detailed description of the issue or reason for the refund

  • Any relevant screenshots or supporting documentation

Our team will review your request and respond within 3–5 business days.

4. Subscription Services (SaaS)

  • All monthly, quarterly or annual subscriptions are billed in advance and are non-refundable once the billing cycle has started.

  • You may cancel your subscription at any time, and it will remain active until the end of the current billing period.

  • No partial refunds are provided for unused time on a subscription.

5. No Refunds For:

  • Change of mind or user error

  • Incompatibility with your system or environment (please check system requirements before purchasing)

  • Failure to read product documentation

  • Services that have already been rendered

  • Promotional or discounted purchases

6. Exchanges or Software Replacements

If you received a faulty or corrupted download, we will provide a replacement copy or corrected version at no additional cost. Please contact support at pssjamaica@gmail.com.

7. Policy Updates

2RT Business System Solution reserves the right to update or modify this Return and Refund Policy at any time without prior notice. The most current version will always be available on our website.

8. Contact Us

If you have any questions about our return and refund policy, please contact us:

2RT Business System Solution
Email: 2rtbssja@gmail.com
Website: 2rtbssja.com
Phone: 876.281.5935